HOW TO ORDER

GENERAL INFO
KNOTHINKNEW Official Webstore www.knothinknew.com is your Online Fashion Fix.
We always keep it fresh, updated and fun.
We sell not only comfortable high quality material but also fashion forward items at awesome prices.
To view our products please click the Top Navigation which separates tops, outerwear, dresses, bottoms, accessories and homeware.
Online shopping has never been this much fun!

HOW TO ORDER / SHOP

1. Browse our product by their types, categories, size or colours.
2. Once you have found an item you like to purchase, pick a size that fits you (see our FIT GUIDE), then you can click on “ADD TO BAG” button.
3. You can view your Shopping Bag by clicking the “MY BAG” link at Top Right of the page. Continue to browse and click on the button for every single item you wish to purchase.
4. Review your items, here you can remove item to delete it from the shopping bag. Fill in gift voucher that you have before checking out, just skip it if you haven’t any.
5. If you are done – simply click “CHECK OUT” to complete your order.
6. Fill in your details from your name, billing address and your delivery address. Click “CONTINUE”.
7. Choose your delivery shipping fee and time, available from Economical or Regular.
8. Review your address, purchase, shipping and choose your desire payment method. If they are all correct you can click “CONFIRM ORDER” to finalize your purchase.
If one of them is incorrect you can edit it.
9. You will then be viewed a Thank you page.
All information is automatically sent to your designated email.
You also can sign up your details for next purchase at bottom of page.

 

PAYMENT AND CONFIRMATION
KNOTHINKNEW accepts bank transfer and Paypal for domestic customer.
Bank transfer only available via BCA and MANDIRI.
Payment should be made in 72 hours (3 days) after check out.
We will automatically send an invoice to your mail with your order number and detail as well as Bank account number of the chosen bank.
If you can’t transfer and confirm within that time, your orders will automatically expired.
You can order again but we can’t guarantee the availability of our product.
However if you already made a payment but fail to confirm during the designated time, please contact out customer service at help@knothinknew.com
Confirmation should be made after you paid your order.
You can make your confirmation easily by filling the “CONFIRM PAYMENT” link at the bottom left of the page or simply just by signing in on “MY ACCOUNT”

ORDER STATUS
You will be automatically updated of your order status, via email, as it changes.
You will receive an order confirmation once your order has been received.
Then you’ll receive a second email after your confirmed payment has been cleared.
The third email will inform you that your order has left our shipping centre, it will also include tracking number information.
You may also check the status of your order by logging into your knothinknew.com account and clicking the Order History tab.
You must register for an account with knothinknew.com to check your order status online.

REGISTER BENEFIT
Register yourself and you will be able to enjoy benefit of saving your address so you can Check Out fast every time you purchase at our web store.
You can also manage your account, change your address (billing and delivery), view your order history,wish list and gift cards. Your information will be kept privately.
To create an account, simply click on ‘Sign in’ to fill in and save your details.
You will also having an option to subscribe with us. Find out first about our new collection, trends and promos from KNOTHINKNEW.

FORGOTTEN PASSWORDS
Go to the My Account section at the top right of the page and click on the “forgot password” link.
Please enter the email address you used to sign up for your account and we’ll send a temporary password to the email address.
Once you have logged in with your temporary password, go to the profile section of My Account and click the “Change Password” link to select a new password.

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