TERMS & CONDITION



By using this site, you agree to our term and condition.Knothinknew reserve the right to change, modify, alter, update or discontinue the terms and conditions on this site and on any other link that correlated with Knothinknew as a brand, at anytime and from time to time, without notice or further obligation to you. Knothinknew have the rights to change or adjust price from time to time or if the there are content errors.If for some reason there may have been a price mistake, Knothinknew have the rights to refuse order.



To purchase, you will need to sign up.

We will need your detail information regarding your name, email, address (billing and shipping) and telephone number.

After you made a purchase, we will ask you to confirm your shipping address and payment method of your choice.

You are required to give a true, current and accurate information to us.

You are responsible to maintain the confidentiality of your account and password, also restricting access to your account and you agree to be responsible for all activities that occur under your account and password.


Knothinknew will try its best to represent every product colors as accurately as possible.

Nevertheless, it may differs depends on monitor display.

Please see our FIT GUIDE for general information on sizing. If you have any question about the fit of an item or measurement guidelines, please email our costumer service at help@knothinknew.com

After viewing the product detail page, you may add an item to your bag by simple selecting your size and quantity needed, add simply by clicking the “ADD TO BAG” button. After you have an item, you will be prompted to review your shopping bag.

Once you have reviewed all the items, you may continue shopping or proceed to checked out and place your order. Please be mind, you can’t change an order once you checked out.We can’t modify the order for you; you may have to re-order again to make your desire purchase.

All content and compilation inside this website and links that corralled with this brand, such as logos, images, data, graphics, photographs, videos and social media content is the property of Knothinknew.

You are prohibited to reuse, copy, resell, reproduce any contents of this site for any commercial use or for your own site without the permission from Knothinknew.

The compilation of all-content on this site are the exclusive property of Knothinknew and protected by Indonesian law and International copyrights law.

To use content for editorial purposes, you will have to email us at info@knothinknew.com

Price that is shown in this web store are in Indonesian Rupiah. Payment can be made through Bank Transfer and Credit Card.

Bank transfer can be made through BCA or Mandiri. You have to confirm your payment (via web store) to validate your purchase. To validate your payment go to “confirm payment” under navigation bar or log in to ‘my account’.

We reserve the right not to proceed with your order if we are unable to validate your payment due to reason of incomplete payment or different account personal name.

If ever our web store happen to make and error/system failure to charge you with an ‘Out Of Stock’ item, we will refund your payment completely.

Returns and Exchange can be made if the goods are damaged.

You should email us manually to help@knothinknew.com . All the following policies are not applied to SALE, bodysuits and intimates items.

Items must be returned within 14 days of receipt for a refund to designated address that we’ll provide.

All returning items must be shipped through traceable mail at the customer’s expense.

Items must be in their original condition and packaging including tags. Product has to be remain unused and unwashed.

Returns or exchanges that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

If by any chance the items that you’re returning to be exchange is sold out and not in stock, KNOTHINKNEW will refund minus the shipping cost through Bank Transfer.

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